The Future of Credit Management: Automation, ROI, and AI Insights

Written By Colleen Lonsberry

How Automation Enhances Collaboration between Finance and Sales to Improve Customer Experience

John Lockhart, CEO of Billfire, continues the discussion on transforming credit and collections through automation and AI with Rob Shultz of TLCM.

In this episode, they cover:


Proving ROI – Quantifying benefits like reduced DSO, labor efficiency, and error reduction.
Collaboration & Customer Experience – How automation improves coordination between credit, sales, and customer service, building trust and driving retention.
The Role of AI – AI as an augmentation tool, supporting human judgment in nuanced credit decisions.

Listen to the podcast.

Colleen Lonsberry
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